If you looking for a Hostgator customer service review, please read this one below before you buy Hostgator web hosting services!
So as you guys know, this blog learnanet.com reviews different services and products on the web. Although this blog is hosted by Hosting24, I decided yesterday to start another blog using Hostgator web hosting services.
Now I must say upfront that at the time of this post, I have not started to build on the new domain of this new site yet that will go live soon, but will get it up and running soon. I thought that I would take the time out to write this quick Hostgator customer service review to tell you about a really professional, courteous and helpful customer service service representative named Charles that helped me out today. I wanted to give him kudos and a thumbs up for his great service with a particular problem that I experienced the night prior when I purchased my Hostgator web hosting package.
When I arrived to the Hostgator checkout page, I filled out all of the required info and then scrolled down to the end of page to hit the submit and realized only after that I made a big mistake. If you are anything like me and also are a blogger or run an online business of some sort, you probably have more than 1 email address that you use. Well, it looks like I mixed one of the emails and their extensions (yahoo.com vs gmail.com) and none of the cpanel instructions arrived to my inbox after paying as expected. Of course this was not Hostgator’s fault, rather my doing because I was typing fast and was excited about trying their services.
How did Hostgator customer service help me to fix this problem?
When I contacted the Hostgator customer service number at 713-574-0519, CSR Charles assisted by helping me to reset my password and then reset my primary billing email which ONLY can be done by Hostgator. After Charles asked me some required security questions, my account was up and running again now allowing me to login with my correct email address and receive my cpanel credentials which every webmaster needs to build on domains. The entire process took about 10 minutes from beginning to the end to fix this problem and I was totally satisfied with the results of this first Hostgator customer service experience by Charles.
Why do I take the time to write this Hostgator customer service review?
Well, for starters, I think that when people do a great job in customer service, then others should know about it and receive kudos or recognition for it. Web Hosting is web hosting, but when you can chat or pickup the phone at any point to contact a company and get not only get a courteous and professional customer rep, but someone who is also knowledgeable, then that should be mentioned. I should also mention that I took a super quick 2 question survey at the end of my call with the Hostgator customer service representative Charles.
Why did I decide to try Hostgator Web Hosting Services Anyway?
As I mentioned before in this Hostgator customer service review, this domain learnanet.com is currently hosted through Hosting24. However, I decided to tryout Hostgator web hosting services because I would like to compare their services. Also I would like to branch out to build some other sites for some specific niches in the near future and also will migrate my current domain over to Hostgator. Also I am trying their web hosting to draw a real comparison of which one really is better.
All in all, I just want to state that I had a great experience with the Hostgator customer service today and hope to have many more.
If you are interested in trying out Hostgator web hosting services today, you can visit their official website by clicking here.
Again, I want to thank you for reading this brief Hostgator customer service review today. Please leave your comments below. Thank you:)