If you are reading this Thredup review, likely you have bought, sold or tried to sell clothes on this consignment store website. Or maybe you want to make a few bucks by cleaning out your closet. On any note, if you are curious about using Thredup, then you are wondering if it’s a scam or not. If this is the case, then keep reading..
What to Expect In This Thredup Review
In this Thredup review today I will tell you about our personal experience with Thredup, what we really think about them and some things that you can do to get your money back from them.
Recently, my wife ordered 3 dresses online that totaled about $85, but with a coupon code would have been around $25! This is not the first time that she has bought clothes and things online, rather the first time that resulted in headaches using this company Thredup.
When the dresses arrived, she didn’t like it and wanted to request a refund for item. The problem? Thredup does NOT have a direct customer service phone number available on their website:(
Was that your case also? If so, I want to hear your experience in the comments below. We have searched all over their website for contact us links and the only way to reach anyone is via email. Crazy!
What kind of company offers customer service via email only? Very impersonal. My wife emailed them and got no answer. She emailed again and still didn’t get any response for when she would get her refund. Still waiting after 2 weeks of returning the items.
Should You Use Thredup to Sell or Buy Your Clothes?
The purpose of this Thredup review is not to tell you what to decide. Simply we just want to warn you of our personal experience and that of others who had no success communicating with the company per our research.
People have complained about a number of things such as the listed cost of items posted on their website versus what they were paid for selling them to Thredup. Also, many complain about no live customer support, being charged to receive clothes back in the mail that could not be purchased, etc.
One thing that I did is conduct a search for “Thredup phone numbers” online. Of course, if you are reading this Thredup review you already know that their website www.thredup.com doesn’t have any contact numbers visible on any of page links.
Finally, I found this number: 617-575-9676 on their Better Business Bureau file online.[Link will open another tab]
As you will see on their BBB file there are 185 negative complaints that have already been filed against this company. I wish only we would have known this prior to using Thredup.
Being that we live in the era of BEWARE, and after having this experience with a lack of customer service and no refund to date, we would NOT recommend using Thredup. Save yourself the headache.
What To Do?
There are many legit consignment and clothing stores online that are reputable and don’t have bad reviews online.
If you really want to find great deals on quality clothes and things online, I recommend just sticking with reputable sites like Etsy, eBay an Amazon. You can not only buy clothes, but also sell your them on these websites.
If you really want to make money some extra money by cleaning out your closet, then I think it would be better to list your items yourself versus using scam like companies like Thredup!
Recently I came across 23 more sites to sell clothes online here.
After reading this Thredup review, do you think it’s worth your time and money? I don’t. But that’s just my personal opinion.. Let me hear your thoughts below..