What To Do When Bank Tellers Make Mistakes?
What would you do if you went to the bank to make a deposit and realized later that the bank teller made a mistake with your deposit? Let’s say that you made a deposit for $100, yet noticed only later that your receipt reflected a $1,000 deposit made? Or you cashed a check for a specific amount and the amount received was way more than the expected amount? Or perhaps a person made a transfer to your account by mistake? Although these mistakes may not be a daily occurrence at your bank, they in fact do happen once in a while.
If you have experienced firsthand or heard of someone who has, what is best thing to do when bank tellers make these mistakes? Well, bank tellers just as anybody else are imperfect. It’s not if they will make a mistake, it’s more about when it will occur.
It really doesn’t matter how old nor how much experience bank tellers have, it’s always possible to cross or transpose figures when making deposits, cashing checks and performing other business transactions in rush. I mean think about it. Try to count really fast to 50 and see if you don’t have to start over because you got distracted with something. However, when this does happen to you at a bank, what should you do?
I am covering this on my blog today because at some point or another you may be faced with this issue.
Banks use very sophisticated software on computers that when bank tellers balance their drawers at the end of each day, it will show outages and shortages that bank tellers have. This analysis performed along with research show what contributed to these differences. What does this mean for you? Well, simple. No matter how tempting it may be nor what others may say or think about keeping the money or looking the other way, it is always best to do what is right. Why?
The answer falls in what “integrity” really means. Integrity means in a nutshell doing what is right even when nobody is watching. Some have also described it having the willingness to stick to our values and standards. I liken it to listening to that ringing conscience that all we have that constantly reminds one of the right thing to do.
Some may reason that a bank will not miss that extra money that I received. If you in fact received the extra money by mistake and failed to return it after notified, you could have your account debited for the overage. Think about this for a minute. What does it really say about a person’s integrity and what he really stands for if he knows that he received more than expected?
How to Help Minimize Mistakes Made by Bank Tellers
Although it’s very tempting and often unavoidable, while bank tellers are counting your money, try not to interrupt them with too many unnecessary questions. Try to wait until your bank teller finishes counting your money.
Now, as for deposits, this also helps bank tellers avoid making mistakes of entering or transposing numbers due to undue distraction. Remember that it is always a good rule of thumb that upon finishing a transaction that a customer should always check their bank receipts. Also, reconcile your bank statements at the end of each month. Don’t expect that your bank will always be right posting transactions. If you notice that something is wrong or was not processed correctly, report it immediately to your bank teller so it can be fixed quickly. When bank tellers make these types of mistakes and they are not corrected & reported by customers in a timely manner, it could results in losses.
So again, as you seen in this brief post, although bank tellers have a huge responsibility of managing and minimizing risks, while at the same time performing good customer service, remember that they are imperfect and do commit mistakes. However, customers can also help banks by cooperating and reporting any mistakes made.
Have you ever been faced with any of these situations before with bank tellers? Has anyone every given you too much money, not enough money in a bank transaction? If so, how did you handle it? Feel free to leave your comments below.