If you are reading this JustAnswer Expert review, likely you have received a charge from these guys on your account or simply curious to see if it really works or not. Perhaps you have real questions that you need answers to, but can’t afford to go to a professional. If this is the case, then please keep reading to see what I discovered about this JustAnswer Expert service!
Disclaimer: This is an independent 100% honest review of the JustAnswer service. No medical, legal or professional advice is given on this website for users, nor shall be taken as such. This website is not affiliated at all.
What to Expect in This JustAnswer Expert Review:
In this JustAnswer Expert review I will tell you about the company JustAnswer Expert, how it works, customer feedback, and finally what I really think about them based on my research. You will hear the good, the bad and the ugly about this answering service. Also, you will learn is JustAnswer legitimate or not.
What is JustAnswer Expert Anyway?
According to Wikipedia, JustAnswer AKA Pearl.com is an online expert question and answer website that connects visitors with over 11,990 verified experts in several categories including medical, legal, tax experts, automotive, veterinary, electricians, plumbers, tech support, network issues, software & technology and more.
On their official website you will see a list of experts, how many questions they have answered, and also how users have rated them. This rating system is supposed to give users an idea of how good or not an expert really is in their field. The experts have profiles that detail their studies, degrees or areas of expertise and what of type of questions they answer. All of this helps users to find the best expert to answer their questions.
According to my research, the company has been in business since 2003. Since then, they have gained a lot of traction online with the public and have really made a name for themselves.
If you are new to JustAnswer, popular brands online like CNN, ABC, NBC, Good Morning America, The Huffington Post have mentioned them. You can even find them on Youtube where they discuss the many benefits of their question and answer service.
JustAnswer Expert is a basically a 24/7 operation where people from all over the world can ask questions on just about anything under the sun and get answers quick. What’s the main concept behind JustAnswer Expert? According to their website, it seems that the main concept or idea is really to shorten or eliminate personal visits to these professionals in person which ultimately saves you time and money. This idea at first is what appeals to many to want to try it out.
Why did you want to try this answering service out? Let me know below.
How I Heard About JustAnswer Expert
Recently, an older woman that I know told me about a $5 & $52 charge from JustAnswer on bank statement that she didn’t recognize. She asked me to research it and I did for her. This JustAnswer Expert Review is the gist of what I shared with her. There was a phone number 800-509-5721 that we called to contact the company direct. There were additional contact numbers on their website for customer service.
The company refunded her both amounts in 24 hours which was good for her!
Has this been your experience or something totally different with these guys? I am guessing that if you are reading this JustAnswer Expert review, then you may have similar concerns or issues with this company JustAnswer Expert. Perhaps you have also been charged by these guys and wondering why? Keep reading this review to see what else I found out regarding this company.
What Does It Costs To Use JustAnswer?
To be honest, there is no definite answer to this question that I could find. The honest answer per my research on their official website www.justanswer.com is that it will depend on the question and the type of expert in which field your answer stems.
My friend cited above asked a question and was charged first $5, then $52. Your case may be different. But again there are no definite straight-forwarded or clear answers found on their website about the exact costs for their memberships.
However, there is something that I did see on their website in my research. They do state that it initially costs $5 when submitting credit/debit card info to ask a question during your first 7 day Justanswer trial period. If you do not cancel during this 7 day trial period, you will automatically be enrolled into the monthly Justanswer membership and charged. If it is not canceled within that time frame, then it is assumed that you want to continue using their service.
I don’t personally like this idea at all and feel that it is very deceptive because a consumer doesn’t really know beforehand what exactly he or she will be charged for a membership should they decide to continue. This is something that should be explained more and clearly disclosed to a consumer FIRST before submitting payment info.
I think that when it comes to using any service online or offline, people just want to know what exactly they are getting before making decisions.
According to their website, JustAnswer promises that you can communicate back and forth until you get the answer you need and are satisfied. The cost according to their website is a mere small fraction of what you would pay versus going face to face to visit a professional. This is what makes the service quite attractive to the masses being it gives them an opportunity to save money. What do you think? Let me know below in the comments area.
Should you use JustAnswer Expert or Not to Answer Questions?
The purpose of this JustAnswer Expert review is not to tell you what to decide. This is a personal decision that only YOU can decide.
Some have used their service and love it while others do not like at all. However, I personally do NOT recommend using this service.
Being that we live in an era of BEWARE, I decided to do some extra research online to find out more about Just Answer Expert at www.justanswer.com.
Hopefully, the info below will help you in your decision if you are just curious of using the answering service. I decided to check out a few websites that I normally visit BEFORE trying any service that I am unfamiliar with. I recommend that you do the same going forward when considering products or services that come recommended by friends, family or ads online.
Justanswer BBB
I stopped by the Better Business Bureau site to see what they thought about the company and to my surprise I saw this report here. (This link will open in another tab to view).
The report shows an A+ rating on the JustAnswer BBB profile. You will also notice that on the BBB report that there are complaints regarding billing issues by some customers. When you look at the responses provided by Justanswer, it appears that they have resolved customer issues and the customers were satisfied thereafter.
When you search online, you will see other respected websites like TrustPilot.com who give JustAnswer a 4.4 star rating based on their 26,247 Justanswer Expert reviews from customers.
According to the ratings, it seems that:
- 85% of clients that have used their services say it is Excellent.
- 7% of their clients say that the service is Great.
- 1% rated them as Average/Poor whereas..
- 6% said it was Bad.
Overall, when you look at many of the JustAnswer reviews that were left on their Trustpilot, they are positive. However, something that you should consider is that many people their complain about doing a 7-day trial for $1.00, then later were charged different monthly amounts. Some figures that I saw on the website were $46, $51, and $68.
Another experience of a past user said that they were charged $5 for the trial and $44 was debited from their account. So what I noticed basically people complained about varied amounts.
But again, at the end of the day it will be completely your decision to use the JustAnswer Expert service or not. On Trustpilot website, you will also see tons of positive comments by users. However, you will come across some negative feedback by past users who have had trouble canceling their Justanswer membership and call it a SCAM.
Consumer Affairs
Also, when you look at ConsumerAfffairs you will see that have a 4.4 rating out of 5 based on Justanswer reviews by users. Many of the comments there from people show that they seem to like the answering service.
What I am getting at this JustAnswer Expert review is that when you start digging you will see that there are mixed comments by users online. But again only you can decide if it’s for you or not.
I personally would NOT use them nor recommend it.
JustAnswer Expert Review Conclusion…Final Verdict?
In my opinion, there are several things that you MUST consider that are extremely important BEFORE using a service like JustAnswer Expert.
Is JustAnswer legitimate? YES, but there is something that you should think about first BEFORE using them.
Although they seem to have good reputations with the BBB & Trustpilot and other outlets, you will also find lots of negative comments and complaints online by past users. You probably have some concerns of your own. This is why you googled today searching for more info on these guys and got this JustAnswer Expert review.
What have I learned over the years? No matter how big or small a company is you will ALWAYS find complaints or someone who doesn’t like the service or product offered online. JustAnswer is not the exception.
The process that they use to charge members for their Justanswer membership is not to clear at all and thus has generated many complaints. Their billing process is deceptive and should inform consumers exactly what they will be charged, but they don’t.
Remember what we have discussed today in this review! If you do, then you might save yourself some money and frustration. Today you just got my 2 cents on these guys.
Again, I do NOT recommend using this company at all based on what I have found.
I think that sometimes it is just best to pay more money upfront for a service so you can speak face to face with a professional. This way you will know exactly what you are getting into and there will be no surprises.
Sometimes you can see a service online that makes it sound cheap. It might appear to be the the best way to go. However, some realize that they come out paying more money in the long run. [Not all cases]
Many of the complaints and comments that I have seen online reflect this very point. I don’t like surprises and I’m sure you don’t either. This is probably why you are here. You are either curious & want more information about them before using their answering service. Or you are here because you have already used their service and are not happy.
On any note, if you have any personal concerns or complaints, you should contact the company JustAnswer Expert directly on their official page here.
This site is NOT affiliated with them at all. This is simply an independent website. The main focus of our Learnanet is to help new small business owners and entrepreneurs create websites online. If that is something that you would be interested in, then you can learn how to create a business WordPress website.
If you were simply curious about using this answering service before arriving to the JAE website, then I hope that this review today has opened your eyes & helped you to make a wise decision before getting started. If you already used their answering service, what was your experience? Let us know below in the comments.
Thank you for reading this JustAnswer Expert Review.
Do you want to know how to find honest product reviews online BEFORE spending your hard earned money? If so, then see 6 recommended simple ways that have helped thousands of people to protect themselves online by clicking right here now!
They scammed me.
Richard Trauschke
They scammed me too. Sneaky SOBs signed me up for a membership when I just wanted to ask one question. I got a good answer, but it wasn’t worth $39.00 plus a $34.00 membership fee. I’ll be more careful in the future thats for sure.
Hello Richard,
We’re very sorry for any inconvenience. It looks like you were surprised in regard to the monthly membership payment. We apologize for any confusion or misunderstanding. When you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a Trial Membership to run for 7 days, starting from when you post your first question. If the trial period was not canceled within that 7-day window, your account would transition into a full membership, where we would collect a monthly payment from you each month until you decide to cancel the service. This was all readily displayed for you when you were submitting your billing information before your first question was posted. We also send a Subscription Reminder email before your first billing date to announce that your trial period is coming to an end and that your first membership payment is coming up.
We would be happy to answer any questions you have about your account. Please visit our Help Center and click on the blue Contact Us button:
https://www.justanswer.com/help/
Be sure to ask for the admin team and reference your complaint on this site. We look forward to assisting you with your account.
Best regards,
JustAnswer Customer Care
Cancelled my account over 6 weeks ago and they are still taking money from my account. My bank has been informed.
I would like to cancel my membership. How do I do that??
I want to cancel my just answer employment law account now. June 16 2020. Judy King
Ms.King, to cancel your Justanswer account, you should contact Justanswer’s customer support directly on their official page.
They got me the same way! I thought I was paying a one time fee – and they couldn’t answer my question! Over $160 in charges to my card before I caught it!
Totally scammed me too. I “signed up” and cancelled the membership the on the same day (or the next, but definitely way less than 7 days). Opened up my credit card this morning to see that they are trying to charge my credit card for $29 fee. I had even received confirmation of my cancellation!
I would advise NOT using this company as they charge you even after you cancel their service and then will not take calls from you.
This has to be one of the biggest scams ever encountered. First you have to enter credit card details for a $5 fee or they are not going to respond. Then when I entered my query my account was accessed for a fee of $57. I responded that I had not given permission for this and I wished to cancel my request. They did not provide any assistance and although I immediately cancelled the “membership” I have not received any refund at all and they did not even attempt to provide a service. All avenues of complaint or redress end up back at their sit.
Yes, I too was scammed.
Don’t know how justanswer procured my credit card details. How does this site get away without prosecution. Don’t you have fair trading laws in California or San Fransisco.
It’s not just the cost of the money stolen, it’s the inconvenience of having to shut down my compromised a/cs and set them up again.
If I have any more trouble with this person, I will have to catch a plane over there and deliver my complain in person or send someone on my behalf.
CYNTHIA I READ YOUR COMPLAINT AND I BELIEVE THERE MUST HAVE BEEN SOME MISTAKE FROM EITHER PARTIES. WHEN I REALISED IT AFTER 7 MONTHS WHILE MY ACCOUNT HAD BEEN CHARGED, I SENT THEM AN EMAIL WITH MY COMPLAINT AND INDEED CYNTHIA THEY REFUNDED EVERY PENNY OF WHAT I HAD BEEN CHARGED.
AS REGARDS TO THEIR SERVICE NO COMPLAINT. IN TWO OPPORTUNITIES I USED THEIR SERVICE AND I WAS COMPLETELY SATISFIED. WHAT I WANT TO SAY IS THAT WE MUST READ EVERYPOINT AND LETTER OF THE CONTRACT AND ALSO BEAR IN MIND THAT AFTER YOUR FIRST QUESTION AND AN ANSWER WAS GIVEN COMPLETELY YOU MUST DECIDE WHETHER YOU WANTED TO CONTINUE AS A MEMBER OR JUST FINISH UNTIL THE NEXT TIME YOU NEEDED AN ANSWER. THIS POLICY IS NOT ONLY APPLIED BY JUST ANSWER, ALMOST EVERYBODY USES IT AND UNLESS YOU NOTIFY THEM THE PAYMENTS WILL CONTINUE CHARGED MONTHLY. GOOD LUCK CYNTHIA AND I BELIEVE IF YOU CONTINUE PRESENTING YOUR ARGUMENTS PROPERLY, YES, THEY WILL REPLY TO YOU POSITIVELY AND SATISFY YOUR CLAIM. THEY ARE REAL PEOPLE AND QUITE GOOD IN ALL ASPECTS AND ESPECIALLY GIVING THE CORRECT ANSWER TO SOLVE OUR PROBLEM.
They mention psychiatrists, but it’s always a psychologist. I needed a psychiatrist, like their ad! Asked questions, asked more, sent me to a page to give card information, etc. Wouldn’t answer anymore of my questions. Pay and talk. Just go to a real doctor! Useless. Or Google your question. Probably better answer, more informative. For suckers! Stay away! Unless you’re rich and like paying for what you could do yourself quicker. Wasted 30 minutes!
I asked a tax ? And w
As given helpful knowledge that would have taken months of research on the IRS web site. In less than ten minutes. Don’t know if they have a monthly fee that will be added after my free trial period. I’ll see how much it is then I guess.
They are a scam. They surreptitiously sign you up monthly when you only have one question. They do this by confusing the customer with a web site that is designed to get you signed up monthly. Why would anyone with a single question want a monthly sign up? They rip you off. Beware these are sneaky dishonest people.
Thanks Mr. Kilpatrick for commenting and sharing your experience.
They did the same thing to me. I did not realize it was a recurring payment charge. When I saw the second billing I called. They then allowed me to cancel but would not refund my second $28.00. So they get $56.00 for an answer that was several days late. A reputable business would not take monies that they did not earn.
They have taken off me one hundred and twenty pounds even though I have cancelled they seem to ignore requests for the money to be refunded.
Hello Allan, we’re very sorry for any inconvenience. We would be happy to look into this for you to see what happened and to resolve your billing issue for you. We couldn’t locate a message from you on our customer service platform so please visit our Help Center and click on the blue Contact Us button:
https://www.justanswer.com/help/contact-us
Be sure to ask for the admin team and reference your complaint on this site. We look forward to assisting you with your account.
Best regards,
JustAnswer Customer Care
I had the same problem and the ‘online chat’ was useless. In the mean time, I have had a $56USD charge taken off visa. I can’t even get back onto the chat to discuss. The advisor tried to put me through to an immigration lawyer. They have NO IDEA. SCAM
I have spent time talking to three customer service agents and writing an email and have now been refunded the amount
This is exactly what happened to me.
I asked two questions a few weeks apart and neither question was solved adequately and now I notice my credit card is being billed $41 monthly for ‘MEMBERSHIP’ which I never signed up for!!!!!
This is totally dishonest. How do I stop this and recover my money???
Hello Mike,
We’re very sorry for any inconvenience. It looks like you were surprised in regard to the monthly membership payment. We apologize for any confusion or misunderstanding. When you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a Trial Membership to run for 7 days, starting from when you post your first question. If the trial period was not canceled within that 7-day window, your account would transition into a full membership, where we would collect a monthly payment from you each month until you decide to cancel the service. This was all readily displayed for you when you were submitting your billing information before your first question was posted. We also send a Subscription Reminder email before your first billing date to announce that your trial period is coming to an end and that your first membership payment is coming up.
Please visit our Help Center and click on the blue Contact Us button:
https://www.justanswer.com/help/
Be sure to ask for the admin team and reference your complaint on this site. We look forward to assisting you with your account.
Best regards,
JustAnswer Customer Care
You people are doing the same thing to me. I asked 1 question and only signed up for a trial. You people have very questionable business practices and I will be putting in a complaint with the BBB. I have already disputed your charges with my bank on my debit card. My account is with USAA and thankfully they look out for us veterans. So far you have charged me a total of $56.00 from my account. I have been temp refunded $28 of it through USAA while this charge is being disputed. The second charge is still pending, so I can’t do anything about it until it appears as a charge. However, you will not get anything else from my account as I have cancelled that debit card and had a new one issued. Your practices are totally without scruples and you operate your shady business without shame. You should be ashamed of yourselves for operating in such a manner. I have called your number to cancel and have been hung up on a few times. Trying to cancel on your website is impossible because since I never signed on to your website to ask a question, I don’t have a login. So don’t think you can smooth talk your way out of this.
i had the exact same thing happen to me as mr. kilpatrick. they told me $5 for my question i paid it they answered it i hung up. today i checked my statement and they took $29.00 out of my account 2/25 which is tomarrow and they won’t refund it. i think its a scam for your money big time
So, my wife was trying to resolve an issue concerning a security key # for an
app called 1Password (or something like that). She was some how routed to a page asking her to “click here” for help. Being somewhat naive to the hidden traps on the internet she went ahead and clicked. If there was anything on the page suggesting that she was signing up for a $5.00 trail and a $46 membership fee it wasn’t apparent to her. When I saw it on my credit card bill I googled “just answer” and called the phone number. I talked to a lady named Jimson (not sure of spelling). I asked her who she worked for and where was she physically located. She told me she worked for Justanswer and was located in the Philippines. Although the lady was very nice I was required to give her significant information so she could verify my account….things like the first six numbers and last four numbers of my credit card, she also needed our email account. To my way of thinking, reputable company typical assign you their account number for you to refer too. This alone makes me very skeptical. Anyway, the lady said she canceled the account but if I wanted a refund I needed to contact their lawyers. I’m still searching for answers on how they got authorization to charge my credit company. I thinking about going back to snail mail and checks. I feel I can’t trust anyone or anything on line.
Not happy asked one question paid £5 now £40 had come out of my bank account wrong so wrong
I called just answer experts to help me reset my Amazon Kindle. I’m 54 years old and I forget things. I couldn’t get to text someone without signing up for $5. So I did. Texting with the person, they suggested it was better talking to a live person for $26. I didn’t have a extra $26. I asked can you send me a reset code. Two hours later, I receive a text dating to reset the kindle. I figured that out an hour before and had completed the reset. Ever since then,they have tried to take money from a empty prepaid visa that I use for bills. As a disabled veteran, my money is short. Now a$50 bill is short $47 to a service I don’t need and probably won’t use. Yes I feel like I’ve been scammed for something simple.
These people are shameless scammers. I don’t know how they sleep at night. I contacted my bank to dispute a charge of $54 for some guy to call me to yell at me.
Just answer experts are fake. I have been trying to stop from charging me and they continued after they have been told to STOP.
SCAM. I was pleased with the advice I got, but was unaware of the ongoing charges and they make it very difficult to figure out if you’re being charged. I thought I had it figured out and then found out 3 months later I was being charged $28/month for nothing. I called to ask for a refund and they said no, that I had agreed to it and that they’d sent me email to that affect. If you don’t cancel within 7 days, they assume you’re agreeing to this. That was not made clear to me and I was looking for the scam. I asked to speak to a manager and they put me on hold, after 20 minutes I hung up. I am more than happy to pay for good advice but I am not happy to be a sucker and they got me.
if you never cancelled with them by the time your free 7-day trial was up , then that is your own fault . learn to read . they tell you upfront to cancel in 7 days or it will be assumed you want their monthly membership which is about $46 . lot of you here complaining ; when in fact you need to learn to READ .
They are criminals and should be reported to police. They took money from my account a month after I payed one stupid consultation and they had my card number. CRIMINAL ORGANISATION
Unfortunately I signed up for the free trial to get legal advice. Today I find I have been charged $46.00 dollars because I did cancel the account. Called and said I never signed to have an account, only the free trail. They stated because I did not cancel the account, the money was not refundable.. Do not waste your time and money with them.
They are a scam. They surreptitiously sign you up monthly when you only have one question. They do this by confusing the customer with a web site that is designed to get you signed up monthly. Why would anyone with a single question want a monthly sign up? They rip you off. Beware these are sneaky dishonest people.. I could not say this better myself. The only thing I would add is that the provider I talked to assured me I would not be billed further, and then I got an unauthorized and unwanted 46.00 charge to my card. The rude “customer service rep.” was rude and said their contracted representative was not authorized to offer me any assurance about further billing. The BBB indicates that at least 25% of customers take the time to file complaints with them. This is a high percentage. I am not surprised that with new funding they are changing their name to Pearl. Which is a more common name and more difficult to pin it down as a scam. BUYER BEWARE OF JUST ANSWER AND PEARL
Hello Sandra,
We’re very sorry for any inconvenience. It looks like you were surprised in regard to the monthly membership payment. We apologize for any confusion or misunderstanding. When you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a Trial Membership to run for 7 days, starting from when you post your first question. If the trial period was not canceled within that 7-day window, your account would transition into a full membership, where we would collect a monthly payment from you each month until you decide to cancel the service. This was all readily displayed for you when you were submitting your billing information before your first question was posted. We also send a Subscription Reminder email before your first billing date to announce that your trial period is coming to an end and that your first membership payment is coming up.
We’re very sorry that you had a bad experience with the customer service agent. We would like to look into this for you so that we can take appropriate action. Please visit our Help Center and click on the blue Contact Us button:
https://www.justanswer.com/help/
Be sure to ask for the admin team and reference your complaint on this site. We look forward to assisting you.
Best regards,
JustAnswer Customer Care
These people just went into my account and took $1.00 just to see if they could. I had just received a new card because the old one had been compromised and they went into my account on the new card. I have not used their service and they could not tell me who they are. How do I keep them out of my account? I talked with them by phone and the talking sounded like a machine of some sort. They asked me for all of the info. that one wouldn’t give out, so I hung up.
Thanks Ms. Myra for your comment. Have you called 800-240-1371 for customer service?
I too got scammed by this. I paid for the trial which was $5, but apparently this automatically signed me up for the membership and they then charged me $46, which I did not authorize, nor did I agree to have a subscription to their membership. It said nothing about being part of the membership after paying for the free trial, and I want my money back but nobody will answer their customer service phone number. I even changed my card number to make sure they will not charge me again. For this is a load of bullcrap.
Hello Alyssa,
We’re very sorry for any inconvenience. It looks like you were surprised in regard to the monthly membership payment. We apologize for any confusion or misunderstanding. When you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a Trial Membership to run for 7 days, starting from when you post your first question. If the trial period was not canceled within that 7-day window, your account would transition into a full membership, where we would collect a monthly payment from you each month until you decide to cancel the service. This was all readily displayed for you when you were submitting your billing information before your first question was posted. We also send a Subscription Reminder email before your first billing date to announce that your trial period is coming to an end and that your first membership payment is coming up.
We’re very sorry that you had problems getting in touch with us by phone. Please visit our Help Center and click on the blue Contact Us button:
https://www.justanswer.com/help/
Be sure to ask for the admin team and reference your complaint on this site. We look forward to assisting you with your refund.
Best regards,
JustAnswer Customer Care
You guys answer is the same every time! It still doesn’t resolve anything! Good thing I looked into it before paying!
I asked a question on line and had a prompt answer, but I have now received an email saying that £47 will be taken on 21/05/19.
I have asked to cancel and to have a refund for money taken above the quick answer fee of £5, which I was happy to pay.
I have had no response and I am concerned.
The positive side is that I had a quick and helpful answer.
Hello Elizabeth,
Did you ever get a response regarding your refund inquiry? If not, please visit our Help Center and click on the blue Contact Us button:
https://www.justanswer.com/help/
Be sure to ask for the admin team and reference your complaint on this site. We look forward to assisting you with your refund.
Best regards,
JustAnswer Customer Care
This is a total rip off! Don’t fall for it ! They charged my credit card $5 before I decided to not finish filling out the form because there involved a $28 dollar monthly fee ! I called for refund and got total run around! I will in the future and all consumers should look over all the reviews before subscribing to a service! WHAT A TOTAL RIPOFF THIS Was! Will talk to my American Express card for a dispute!
Hello Shirley,
We’re very sorry for any inconvenience. The only way that we could charge your card is if you completed the payment authorization and submitted your question on the site. We’re very concerned that you were given the run-around when you called for a refund. We would like to review the phone call so that we can take the appropriate actions for you. Please visit our Help Center and click on the blue Contact Us button:
https://www.justanswer.com/help/
Be sure to ask for the admin team and reference your complaint on this site. We look forward to assisting you with your refund.
Best regards,
JustAnswer Customer Care
Like Rochelle above I, too, say SCAM! Requested one question and got charged membership fees, and the $5.oo refundable fee, $46 dollar membership fee and refusal to refund any monies or speaking to a supervisor, even though I cancelled prior to expiration of trial period. They state not showing any cancellation and I have no way to prove anything.
Hello Tina,
Thanks for letting us know about this. We’d be happy to take another look at your account and see when the cancellation request came in.
Reach out to us from the Help Center at https://www.justanswer.com/help/contact-us
We look forward to hearing from you.
Regards,
JustAnswer Customer Care
If this business is not a scam it is doing a terrific job impersonating one that is. It’s rating with the Better Business Bureau now has me wondering about the reliability of their ratings.
Hi there Stephen,
Thanks for reaching out to us about this. We’re sorry for any confusion.
We were able to locate your account and it looks like you reached out to us thinking we were Quicken. You had a question about a billing from Quicken that we weren’t able to respond to because we’re not affiliated with Quicken or Intuit.
As soon as we became aware of the mistake in your question, since it seemed like you had reached the wrong company, we issued a refund for all charges that you incurred.
We hope that this changed your feelings about the site.
Also, between December and May each year we field about half a million Tax questions from customers across the United States and around the world. So we can definitely help you with your Tax questions when the time comes.
Regards,
JustAnswer Customer Care
I ask my question four times back and forth with the expert I was chatting with, but never got an answer. I seriously wish that I had. I needed that answer
Hi Debbie,
We’re sorry to hear about the issue you experienced. It sounds like you may have had some trouble navigating the site?
We can definitely get you in touch with an Expert, or, if you weren’t able to get in touch with anyone, we can make sure that you received a refund for any charges.
Please reach out to our Customer Care team at https://www.justanswer.com/help/contact-us
Regards,
JustAnswer Customer Care
They said if I was not satisfied with the answer I didn’t have to pay. The answer I got was EXACTLY what you get when you google the question I had! I said I wanted a more detailed answer but they refused, saying the answer I got was all they had. I said I was not satisfied and wanted a refund. They refused. They also signed me up for monthly fee, which I certainly didn’t agree to. I had to cancel the credit card to stop it. I think a lot of their “experts” are housewives that google answers to the questions and charge you $45!
Hello Ronna,
Thanks for letting us know about this. We’re sorry for the frustration, If you didn’t get any assistance then we can definitely process your refund. We’d love to take a look at what happened in the conversation with the agent.
We’d also like to reassure you that the Experts on the site have to pass strict credential verification of Education, a minimum number of years of professional experience, and licensing, in order to be admitted.
Please reach out to us from the Help Center at https://www.justanswer.com/help/contact-us
We look forward to hearing from you.
Regards,
JustAnswer Customer Care
SCAM,SCAM,SCAM,SCAM,
Hi there Ronald,
You definitely seem upset, and we’re sorry that you came away from the site with that feeling.
Please reach out to us and we’ll see what we can do to set things right for you. We’re available via E-mail, Chat and Phone from https://www.justanswer.com/help/contact-us
We look forward to hearing from you.
Regards,
JustAnswer Customer Care
Customer BEWARE of this website! They lied and said they sent me a welcome E-mail notifying me that I was now subscribed, (automatically) for $29.00 a month. They did not do this, I did a mail search and checked SPAM. Nothing. What, I requested was a $5 answer, and that was it. I did not ENROLL. So they send me this screen snapshot, which was clearly not mine, didn’t even have the same $ amount they were charging me. They refused to refund the $29 they charged to me. I caught it after 2 months, I’m out $58! DO NOT TRUST THEM. I see others have been ripped off.! Class action?
Hello Debra,
Thanks for getting in touch with us about this.
If we cited an email that we sent you, the Customer Care agent should have included the title of the Email as well as the date and time it was delivered.
We’re happy to take another look to make sure everything was handled correctly.
Please reach out to us again if you need any assistance.
Regards,
JustAnswer Customer Care
I personally think this company is a scam due to the fact most of the people who have encountered the same or similar results which is Not knowing that they had signed up for a membership until they discovered it on their bank statements months after they had even asked an online question! Be careful when using this type of online service because it is subliminally ripping people off !! Imagine how many people have failed to catch this error before losing god knows how much money just to get an answer to one single question!!
Hi there Melvin,
Thanks for reaching out about this. We’re sorry if you’ve had a negative experience on the site.
We take the complaints and concerns seriously and are constantly working to improve the service offering on the site. If it helps at all, the volume of complaints make sup a fraction of 1% of the number of users who come to the site and come back to the site everyday and get meaningful value from the service.
The Experts that respond to customer questions on the site provide the same expertise that any other service provider would, but at a fraction of the cost and with the added convenience of being able to work on an issue from your home.
We hope to see you back on the site in the future if you need help with anything and we’re always here to answer any questions that you might have about the site or your account. Feel free to reach us anytime from the Help Page.
https://www.justanswer.com/help/contact-us
We look forward to speaking with you.
Regards,
JustAnswer Customer Care
Talked to them this morning to cancel the subscription I didn’t know I had! Told them their on-line review presence was full of people who feel they’ve been scammed, including me. I don’t know who these people are but the woman I talked to kept throwing up problems. First she wanted my credit card number (first 6 and last 4 numbers) in order to find my ‘account’ which I didn’t give – interesting that she then asked me to spell my email address and when I did, she incorrectly “heard” the letters “t” “o” “m” and “b” in the word ‘bottom’. So I gave it back to her with initial letter words. Finally got mad enough to tell her to get me off the list today, she said “of course”, and I hung up! SCAM SCAM SCAM
Hi there J,
We’re sorry to hear about any frustration that you had in speaking with out agent.
In order to locate your account, like most companies on the internet we need a few essential pieces of information. the most common among those are:
1. Email address
2. Order ID
3. First 6 and last 4 of the card charged
4. Email address of a PayPal account that was charged.
It sounds like you might have hung up before we were able to locate the account, if that is the case, the issue that you were having might not have been addressed.
Please reach back out to us here or try to reach out to us again from our Contact Us page.
We look forward to hearing from you.
Regards,
JustAnswer Customer Care
Well, this probably won’t be well received but here goes. Just Answer is not a scam. I am one of the experts on JA. I started out as a customer like everyone else here. Got to talk to a TV repairman who told me how to fix my broken TV and he saved me easily $300. Being that I was so impressed with the site, I joined as an expert for my field and have been answering questions since 2011 and I have thousands of satisfied customers. I have actually had customers in life and death, in the moment situations that I have spoken to over the phone and fixed their situation with my knowledge. I have customers who come back repeatedly and ask for me. Clearly, they are quite happy.
The few dissatisfied customers that I have had are unhappy with the answer itself (even though it is honest and truthful – don’t shoot the messenger, folks), or they don’t understand how to use the online system, or they are confused by the fees and/or billing so they give the expert the negative rating. Meanwhile, the experts have ZERO to do with the billing department. All I can do is send your question to customer service if you are unhappy about something with the charges.
Bad news travels faster than good news, and you’ll rarely ever see someone come on a site like this to post good feedback, so take these negative comments with a grain of salt.. Just Answer is not a scam. If you’ve had a negative experience, you probably misread or didn’t understand something that you agreed to. Even so, if you call customer service, they’ll get it straight. The A+ rating with the Better Business Bureau is not wrong.
Thanks for your feedback and good experience with Just Answer.
They are a scam, the First appointment they mention that they are going to charge 1 dollar after two days they charge 49 dollars without any reason. They also not ready to reimburse the money. Please don’t use this website.
Hi there DJ,
Thanks for reaching out about this. That does sound like an odd experience, you shouldn’t have been billed after 2 days if you were on the membership, if you weren’t on the membership, you’d just be billed the full value of the question immediately, so the 2-day delay does sound odd.
We’d love to take a look at this.
Please reach out to our Customer Care team form the Contact Us page and we’ll sort this out ina few minutes.
We look forward to hearing from you.
Regards,
JustAnswer Customer Care
Scam bangers! Don’t use!
How do I unsubscribed from them.
Hey Alice, checkout this link here on how to unsubscribe from Just Answer. https://www.justanswer.com/computer/47i5m-unsubscribe-just-answer.html
Hi there Alice,
If you’re unable to find the cancellation option on the My Account page, we can take care of that for you.
Simply reach out to our Customer Care team from the Help Page @ https://www.justanswer.com/help/contact-us
We look forward to hearing from you.
Regards,
JustAnswer Customer Care
i just started using it for divorce legal advice.
contrary to most of these comments I find the service EXTREMELY helpful.
DEFINATELY worth $45 a month will save me thousands in lawyer fees (have a lawyer that charges 350 per hr)
Thanks Rob for your comment sir!
they are SCAM , pls beware
Hello Mimi,
We’re sorry to hear that you feel this way. JustAnswer strives to give all of its customers a great experience, so please feel free to reach out to our Help Center:
http://ww2.justanswer.com/help
We’re happy to resolve any issues that you have with your account or to give you assistance in getting an answer from the Experts.
Best regards,
JustAnswer Customer Care
5 bucks is ok for a question. 52 bucks just showing up on your bank account is anther thing. Then try to find the cancel button. All of the stories of misleading information says SCAM!!!
I don’t think this is an honest way to do business. Stay away from this site. Leagle is one thing doing business honestly is another. Participate at your own risk.
Hello Mike,
Thanks for letting us know about this experience. we’re sorry to hear that you feel this way.
The 7-day trial and the membership billing at the end of the trial are mentioned on the payment page where you enter your billing information. We also sent you a receipt E-mail including the membership billing amount on 7/6/2019 and a payment reminder E-mail on 7/11/2019.
We can confirm that you’ve cancelled your membership and will see no further recurring billing.
Please reach back out to us if you need nay further assistance.
Regards,
JustAnswer Customer Care
I was very happy to talk to a veterinary expert on JustAnswer. I paid $5 for the 7 day free trial and then an additional $28 to speak with the expert on the telephone. The answer and advice I was given was worth far more than what I paid.
I got the email notice about my trial membership and went to the site again to find out how much the monthly membership fee was. I could not find the financial details of the month to month membership ANYWHERE on the site. I found descriptions of the membership and the benefits but NOWHERE was the monthly fee listed.
I finally contacted customer service by chat and was told that the membership fee was $30 per month. If I thought that I would use the service 1 or two times a month, the $30 fee would be ok. However, as I look back over the last few years of my life, I can’t think of any other time that I would have reached out to a service like this. The membership gives you unlimited access to basic benefits (online, individualized answers to all questions. However, if you want to speak with someone there is an additional charge and if you want someone to look at a file that you upload there is an extra charge.
Without the monthly fee, you pay as you go. For me that is the best way to go.
After getting the information on the monthly rate ($29) I told the customer service person that I was chatting with that I wanted to cancel. They offered to give me a second week free and sent me to their “supervisor”. I told the supervisor that I still wanted to cancel. (I don’t like having to remember to come back on X date to cancel). The “supervisor” then offered me and additional 15 days free. I had to be very firm and tell them that I wasn’t interested and please just cancel.
They did cancel my account at that point.
The service they sell (getting an expert answer) is excellent. But their transparency about fees is sketchy. If the details of the “membership” were easily available and customer service didn’t make it so difficult to cancel or switch to a “pay as you go” plan – I would be completely satisfied. However, the lack of transparency regarding charges and the difficulty cancelling did make my “SCAM” alert flash red.
Bottom line: I would use the service again but be vigilant to ensure I was not setting myself up for another monthly bill.
Thanks Ms. Weiss for your comment and sharing your experience.
Hi there Suzanne,
We’re sorry that you felt like the membership wasn’t more clear, we’ll give this feedback to our Product team.
We do present the membership price on the payment page where you first enter your billing information, as well as in a receipt and recurring billing reminder E-mail and in the Membership tab of the My Account page.
We’re thrilled to hear that you found the advice from the Expert to be helpful and we definitely hope to hear back from you in the future if you need help from a verified Expert.
Please reach out to Customer Care again if you have ANY questions about the site, we’re happy to help.
Regards,
JustAnswer Customer Care
Scam. I had a question for Microsoft. This looked like it was a legit Microsoft help line. They charged me $5 then $10 then$39. I have asked for my money back but so far no response.
Hello Katherine,
We’re very sorry if you thought you were posting a question on Microsoft’s website. Apparently you clicked on one of our advertisements. When you posted your question on our site you would have seen JustAnswer branding. JustAnswer is a third-party question and answer site that provides verified Experts for many different kinds of products/categories.
We would be happy to answer any questions you have about your account. Please visit our Help Center and click on the blue Contact Us button:
https://www.justanswer.com/help/
Be sure to ask for the admin team and reference your complaint on this site. We look forward to assisting you with your account.
Best regards,
JustAnswer Customer Care
That “Answer” may be good, but be VERY aware of their deceptive marketing techniques.
I needed help on one issue and thought I’d get JustAnswer a chance, even though my practice is not to sign up for “automatic enrollment/automatic pay after trial membership” programs. But they promised that I could cancel at any time and would be notified when trial membership ended. Unfortunately, I failed to heed several warning signs that came back to bite me: 1) No explicit (or at least easily apparent) indication of how long the trial membership is. 2) No indication of how long before the trial membership ended you will be notified of that fact. 3) No easily apparent indication of how to cancel a membership.
The trial membership is only a week and I was notified the DAY that it ended that I needed to cancel. They also CHARGED my credit card the DAY BEFORE my regular membership started. Unfortunately, I was out of email communication on THAT day. Even though I cancelled immediately the very next day (on the day my regular membership “started”) and thus received NO BENEFITS from my regular membership, they now tell me that by policy, my membership fee is nonrefundable.
In other words, they find they must resort to less that transparent communication with potential members and harsh refund policies to make a buck. Since I haven’t and won’t have further dealings with them, I can’t predict how these policies will translate to overall experience, but I do know it’s not a good sign.
Hello Fran,
We’re very sorry that you had issues with cancelling the membership on time. Please reach out to our customer care team at [email protected] or you can call us directly at 1-800-509-5721 (Available 6am to 9pm PST) and ask for our admin team. We strive to give customers a great experience on our site so please ask our admin team to review your account and reconsider your refund request. We look forward to hearing back from you.
Best regards,
JustAnswer Customer Care Team
This company is a total scam! I was supposed to get an answer for a question I had and the mechanic online was totally off base.He had no idea what was wrong with my vehicle and kept trying to guess. Eventually I gave up on his advice and hung up. Later I got a $34.00 charge on my account, when I called them and asked for a refund because they charged my CC account the very next day for the membership, they told me I had used their service 10 days before I actually had, therefore the trial period was over. When I asked them why they did not ask for my CC info on the “alleged” first time they had no answer. In fact, I was out of the country on the date they say I had first used their service. I again asked them to refund my money and their answer was NO. Please …..If your reading this, alert your friends, family, co-workers and neighbors that this company is a SCAM!
Hello Bruce,
We’re very sorry to hear that things didn’t work out for you. We would like to review your account to see what happened with the Expert and to address your refund request. Please visit our Help Center and click on the blue Contact Us button:
https://www.justanswer.com/help/
Be sure to ask for the admin team and reference your complaint on this site. We look forward to assisting you with your refund.
Best regards,
JustAnswer Customer Care
They engage in unscrupulous business practices. I had a single issue. Paidb $5.00 for a trial membership, then they said I needed to purchase a premium membership for $39.00.::Was the billed twice for the $39.00 on the 28th I requested they refund the $39.00 duplicate charge and cancel my membership. On he 31st they then billed me $46.00 for another months membership. When I called to talk about this I was told the agent I spoke to on the 28th did not make any comments regarding my request to cancel my membership on the 28th therefore I was not entitled to a refund. The company website says “100 percent satisfaction guaranteed,. If you dissatisfied in any way your money will be refunded, “NO QUESTION ASKED”. So much for their corporate gaurantees. TOTALLY DISSATISFIED AND NOTHING I CAN DO”!!!!!!
Hello Charles,
We’re very sorry to hear about your billing issues. We would like to look into this for you to see how we can help. Please send an email to [email protected] and specifically ask for our admin team. Be sure to reference your review here on Learnanet.com.
Best regards,
JustAnswer Customer Care
THE ULTIMATE SCAM
I utilized the week trial for $5 to receive “expert” advice regarding my pet. The “expert” literally told me exactly what I found on Google and said “Go visit a Vet”, which completely defeated the purpose of me using the service in the first place. I immediately cancelled the membership via email. They continued to charge my account $29 for the following months of services and refused to refund me, even thought i had written proof that I cancelled my membership. They said “They never got my email”. The customer service is absolutely horrible and I believe the services are a total scam.
Hello Bethany,
We’re very sorry about your experience. Our admin team would like to review your communications with our customer care center and refund your membership payment for you. Please send an email to [email protected] and ask for our admin team. Be sure to reference your review here on Learnanet.com.
We look forward to hearing from you.
Best regards,
JustAnswer Customer Care Team
SCAM SCAM SCAM SCAM SCAM
My husband couldn’t get on to his Hotmail account, he thought he was talking to microsoft i thought it was weird they charged $5, he even called and the recording said the same so stupid him handed over the card details. Problem was never resolved and i have just noticed another $67.98 charge. Biggest scam ever ………. Oh and he couldn’t get the email that his free trial was up as they are still not working cause you are obviously not Microsoft and didn’t help 🙁
Hello Julia,
We’re very sorry for any inconvenience or misunderstanding. When your husband posted his question he would have seen JustAnswer branding. We apologize for the billing issues and that his question was never resolved. Our admin team would like to assist you with your refund request. Please send an email to [email protected] and ask for our admin team. Be sure to reference your review here on Learnanet.com.
We look forward to hearing from you.
Best regards,
JustAnswer Customer Care Team
This is a scam and it cost $ 40.00 to find that out. I had a software issue that I was trying to get resolved and stumbled onto these illegitimate refugees from who knows where. They charged me .10 cents 5 times and never recieved an answer even related to my question. To add insult to injury they charged me a membership fee of $ 40.00 dollars on my card. My bank couldn’t help but to cancel the card and issue a new one. I called 1-800-240-1371 pressed option 1 for the first 2 questions and worked to an actual person. At last I was able to supposedly have cancelled my membership. Lesson learned ” only ask people who really know about your specific issue and not some online machine”
Hello David,
Hello, thank you for your feedback and we’re sorry if you have not gotten a satisfactory answer to your question. All Experts must pass our rigorous 8-Step Expert Quality Process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. If a customer is unhappy with the answer provided they can opt the Expert out so that they can work with a different Expert. We’re always happy to provide assistance in finding another Expert, if needed. Additionally, we have a Quality Assurance program that oversees the Experts. If you have a complaint about a specific Expert you are welcome to send your complaint to [email protected]. Our Expert Quality Review Board will investigate and take appropriate action. Please reach out to our customer care team at [email protected] and we can assist further. We strive to give customers a great experience on our site so please let us know what we can do for you to earn a positive review. We look forward to hearing back from you.
Best regards,
JustAnswer Customer Care Team
But why do you guys have to deprive me of my intern stipend, i already had a session with a doctor on August 6th, of which i paid a fee for. Then today 9th September, a sum of USD46 was deducted from my account. This is so unfair and inhumane, i never requested for a membership subscription.
JustAnswers.com, kindly refund me of my hard-earned money, this isn’t unfair, just because you guys have my card details. Kindly refund me my money please.
Hello Toyosi, please direct any inquiries for refunds by contacting Just Answer customer support at 1-800-509-5721
Hello Toyosi,
We’re very sorry for any inconvenience. It looks like you were surprised in regard to the monthly membership payment. We apologize for any confusion or misunderstanding. When you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a Trial Membership to run for 7 days, starting from when you post your first question. If the trial period was not canceled within that 7-day window, your account would transition into a full membership, where we would collect a monthly payment from you each month until you decide to cancel the service. This was all readily displayed for you when you were submitting your billing information before your first question was posted. We also send a Subscription Reminder email before your first billing date to announce that your trial period is coming to an end and that your first membership payment is coming up.
We would be happy to answer any questions you have about your account. Please visit our Help Center and click on the blue Contact Us button:
https://www.justanswer.com/help/contact-us
Be sure to ask for the admin team and reference your complaint on this site. We look forward to assisting you with your account.
Best regards,
JustAnswer Customer Care
I have not been scammed, my problem has been in the first vetting prior to an expert. The don’t read my question or anything further I write. Their questions don’t apply to mine
I have had this twice. They keep asking and never read anything else I write.
Hello Gayle,
We’re sorry to hear this. JustAnswer strives to give all of its customers a great experience, so please feel free to reach out to our Help Center:
https://www.justanswer.com/help/contact-us
We’re happy to resolve any issues that you have with your account or to give you assistance in getting an answer from the Experts.
Best regards,
JustAnswer Customer Care
well well i was scamed also, the fees for using the site are not explained correctly, i paid $1:00 for what i thought was a free trial. but nothing said after 7 days id be billed for a month advise?? at least not on the page i was reading. Also i never got a answer. Then thank god for some reason or other i checked my bank statement on line as i do daily (or at least 3 times a week) and lol and behold theres a charge of $40:00??? duh I called my bank and right away the lady i was talking to gave me JUST ANSWERS phone number. (and in the mean time they will do a claim) I guess i was one of the lucky ones they canceled me within 1 buisness day not 3 to 5 buisness days.? yahoooooooo lol by the way the one reply earlier from a person that works for them now is just a false statement.
Hello Marilyn,
We’re very sorry for any inconvenience. It looks like you were surprised in regard to the monthly membership payment. We apologize for any confusion or misunderstanding. When you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a Trial Membership to run for 7 days, starting from when you post your first question. If the trial period was not canceled within that 7-day window, your account would transition into a full membership, where we would collect a monthly payment from you each month until you decide to cancel the service. This was all readily displayed for you when you were submitting your billing information before your first question was posted. We also send a Subscription Reminder email before your first billing date to announce that your trial period is coming to an end and that your first membership payment is coming up.
We would be happy to answer any questions you have about your account. Please visit our Help Center and click on the blue Contact Us button:
https://www.justanswer.com/help/contact-us
Be sure to ask for the admin team and reference your complaint on this site. We look forward to assisting you with your account.
Best regards,
JustAnswer Customer Care
I’ve been scammed!! I did a question for $5 and did not proceed to the membership. Yet I’ve been charged $50. I called to let justanswer know and get my refund and was told i could not have one. Someone please help me!!! The people i talked to refused to give me my refund. I used the site for one question one time.
Hello Rylie,
We’re very sorry for any inconvenience. We do not have an offer for a one time fee of $5 for a question. The offer is $5 for a 7 day trial membership. The details for this trial offer are clearly shown on the payment authorization page and it states upfront that the membership can be cancelled at any time. Customers who agree to the offer must opt out of the membership before the end of the trial period if they do not want to continue receiving membership benefits. Our terms of service plainly state that membership payments are non-refundable. Additionally, as a courtesy to our customers, we send a reminder email before your first billing date. This email includes a cancellation link.
We hope this clears things up for you. If you have further concerns or questions we would be happy to assist you. Please feel free to reach out to us via our Help Center at https://www.justanswer.com/help/contact-us . Be sure to ask for our admin. team and reference your Learnanet review.
Best regards,
JustAnswer Customer Care Team
After I signed up for the $5 trial fee, i read that i would receive an email the day before my trial period was going to end and the $49 monthly fee would start. I did not receive any such email and my credit card was charged $49.
Also I did not like the fact that after receiving the answer to my issue (which did not help) I received an email saying “please answer the survey with a rating of 5 stars”, what?
Hello Mike,
We apologize, but we can’t guarantee delivery of the payment reminder notice. Have you checked your spam folder?
If you didn’t find the Expert’s answer helpful we suggest that you post a reply asking the Expert for further assistance. When you explain to the Expert why their answer wasn’t helpful they can work on a better answer for you. You can also opt the Expert out so that you can get a second opinion from a different Expert. The opt out link is below the reply box on your question page. To opt the Expert out, click on the blue ‘Request another Expert’ link.
If you have further concerns or questions we would be happy to assist you. Please feel free to reach out to us via our Help Center at https://www.justanswer.com/help/contact-us . Be sure to ask for our admin. team and reference your Learnanet review.
Best regards,
JustAnswer Customer Care Team
Hello Mike,
We’re sorry to hear about this.
We need a little more information to locate your account. If you can reach out to our Customer Care team from the Help Page at: https://www.justanswer.com/help/ our team should be able to pull your account up and take care of any outstanding issues.
We look forward to hearing from you.
Regards,
JustAnswer Customer Care
Complete fraud. They continue to charge me months after I’ve “cancelled”. They give the impression that you can “cancel any time” online, and give the impression that you won’t be charged anymore, but they continue to charge you.
I may have to open a new bank account in order to prevent them from withdrawing funds. When you tire of their service and want to cancel, make sure you call them. Don’t fall for the “cancel online” scam. JustAnswer is a fraud – they are thieves.
Hello Paul,
We’re very sorry that you encountered problems with cancelling the membership. We would like to make things right for you. Please feel free to reach out to us via our Help Center at https://www.justanswer.com/help/contact-us . Be sure to ask for our admin. team and reference your Learnanet review.
We look forward to hearing from you.
Best regards,
JustAnswer Customer Care Team
This company is a ginormous scam. $5 to ask a serious question about my dog, the “assistant” then says the Dr. will answer my question soon. It says 8 minutes. 34 more minutes later and still no response. During that time I dog got sicker so we just brought her to the vet. An hour after I “asked” my question, and still no response from the “Dr.” or “Expert”, I canceled my question and my membership (of which I didn’t want to join, just get advice). This morning at 11:50am 13 hours AFTER I asked a question, they answer and charge me $14. A total of $19 for a question they never answered. Such a waste. Do NOT use them or trust them. Complete scam.
Hello Julie,
We’re very sorry that your question did not receive an answer and that you were charged after you cancelled your membership. We would like to review your account to see what happened and resolve any billing issues that you have. Please feel free to reach out to us via our Help Center at https://www.justanswer.com/help/contact-us . Be sure to ask for our admin. team and reference your Learnanet review.
We look forward to hearing from you.
Best regards,
JustAnswer Customer Care Team
Yeah, um robbery at it’s finest. I didn’t receive the e mail stating my 7 days were up and they would charge me 46 dollars. The money was gone though. I called and an operator named marbie verified I wasn’t sent any notifications. She insisted my money will be returned. I originally asked one question. After I refused to give the expert a rating for his simple reply, he hounded me at 2 am saying I needed to rate him so he could get credit. I was texting with this expert until 4am. His reply was short. I finally gave this expert a star rating so he would just go away. Hopefully my money is refunded promptly.
Hello Robert,
We apologize that you had a disappointing experience. We would like to review your account to make sure that your refund has been processed for you and to review the behavior of the Expert. Please feel free to reach out to us via our Help Center at https://www.justanswer.com/help/contact-us . Be sure to ask for our admin. team and reference your Learnanet review.
We look forward to hearing from you.
Best regards,
JustAnswer Customer Care Team
June 25, 2019
They scam me to I ask a question about a treadmill board panel not functioning, the answer was surprisingly just buy a new one for that I was not charge $5 as advertised I was charged immediately $32, I did not make further questions I did not take any calls or membership from them, I fought but my request for a credit was ignored I have never felt so angry so cheated so helpless I DEFINITELY DO NOT RECOMMEND JUSTANSWER WEB SITE
Hello Carmen,
We’re very sorry for any billing issues. We would like to review your account to see what happened and to resolve any billing issues that you have. Please feel free to reach out to us via our Help Center at https://www.justanswer.com/help/contact-us . Be sure to ask for our admin. team and reference your Learnanet review.
We look forward to hearing from you.
Best regards,
JustAnswer Customer Care Team
JAE is not a scam, but I did call the number to cancel and still got billed the monthly fee. The answer I received was descent, same as what I had found on the www. The lawyer took time to read my initial statement. I gave him 5 stars. My concern is at the moment. September 24, I had an ACH payment of $46.00 taken from my account. I am asking in this forum seeing how the telephone number did not do as I had requested to CANCEL MY ACCOUNT.
I understand Mr. Getz. The telephone number provided on this review was the number found on the JAE website used to cancel my friend’s service referenced. I would recommend that you contact your bank to have them block any future recurring ACHs by JAE.
Hello Robert,
We’re very sorry for any inconvenience. We would be happy to look into this for you to see what happened and to resolve your billing issue for you. Please visit our Help Center and click on the blue Contact Us button:
https://www.justanswer.com/help/contact-us
Be sure to ask for the admin team and reference your complaint on this site. We look forward to assisting you with your account.
Best regards,
JustAnswer Customer Care
Again I have asked for my money to be refunded but without success.
for the last three months £40 each month taken form my bank account even when I have requested it to be refunded. I seem to be ignored, so I have no choice but to refer you to the law society.
Mr. Sheen I understand your frustration regarding JustAnswer. Let me emphasize that this website is NOT owned by JustAnswer. This is in an independent review. As for JustAnswer, I advise that you contact your bank to block any ACH or recurring debits from JustAnswer service.