If you are reading this JustAnswer Expert review, likely you have received a charge from these guys on your account or simply curious to see if it really works or not. Perhaps you have real questions that you need answers to, but can’t afford to go to a professional. If this is the case, then please keep reading to see what I discovered about this JustAnswer Expert service!
Disclaimer: This is an independent 100% honest review of the JustAnswer service. No medical, legal or professional advice is given on this website for users, nor shall be taken as such. This website is not affiliated at all.
Table of Contents
What to Expect in This JustAnswer Expert Review:
In this JustAnswer Expert review I will tell you about the company JustAnswer Expert, how it works, customer feedback, and finally what I really think about them based on my research. You will hear the good, the bad and the ugly about this answering service. Also, you will learn is JustAnswer legitimate or not.
What is JustAnswer Expert Anyway?
According to Wikipedia, JustAnswer AKA Pearl.com is an online expert question and answer website that connects visitors with over 11,990 verified experts in several categories including medical, legal, tax experts, automotive, veterinary, electricians, plumbers, tech support, network issues, software & technology and more.
On their official website you will see a list of experts, how many questions they have answered, and also how users have rated them. This rating system is supposed to give users an idea of how good or not an expert really is in their field. The experts have profiles that detail their studies, degrees or areas of expertise and what of type of questions they answer. All of this helps users to find the best expert to answer their questions.
According to my research, the company has been in business since 2003. Since then, they have gained a lot of traction online with the public and have really made a name for themselves.
If you are new to JustAnswer, popular brands online like CNN, ABC, NBC, Good Morning America, The Huffington Post have mentioned them. You can even find them on Youtube where they discuss the many benefits of their question and answer service.
JustAnswer Expert is a basically a 24/7 operation where people from all over the world can ask questions on just about anything under the sun and get answers quick. What’s the main concept behind JustAnswer Expert? According to their website, it seems that the main concept or idea is really to shorten or eliminate personal visits to these professionals in person which ultimately saves you time and money. This idea at first is what appeals to many to want to try it out.
Why did you want to try this answering service out? Let me know below.
How I Heard About JustAnswer Expert
Recently, an older woman that I know told me about a $5 & $52 charge from JustAnswer on bank statement that she didn’t recognize. She asked me to research it and I did for her. This JustAnswer Expert Review is the gist of what I shared with her. There was a phone number 800-509-5721 that we called to contact the company direct. There were additional contact numbers on their website for customer service.
The company refunded her both amounts in 24 hours which was good for her!
Has this been your experience or something totally different with these guys? I am guessing that if you are reading this JustAnswer Expert review, then you may have similar concerns or issues with this company JustAnswer Expert. Perhaps you have also been charged by these guys and wondering why? Keep reading this review to see what else I found out regarding this company.
What Does It Costs To Use JustAnswer?
To be honest, there is no definite answer to this question that I could find. The honest answer per my research on their official website www.justanswer.com is that it will depend on the question and the type of expert in which field your answer stems.
My friend cited above asked a question and was charged first $5, then $52. Your case may be different. But again there are no definite straight-forwarded or clear answers found on their website about the exact costs for their memberships.
However, there is something that I did see on their website in my research. They do state that it initially costs $5 when submitting credit/debit card info to ask a question during your first 7 day Justanswer trial period. If you do not cancel during this 7 day trial period, you will automatically be enrolled into the monthly Justanswer membership and charged. If it is not canceled within that time frame, then it is assumed that you want to continue using their service.
I don’t personally like this idea at all and feel that it is very deceptive because a consumer doesn’t really know beforehand what exactly he or she will be charged for a membership should they decide to continue. This is something that should be explained more and clearly disclosed to a consumer FIRST before submitting payment info.
I think that when it comes to using any service online or offline, people just want to know what exactly they are getting before making decisions.
According to their website, JustAnswer promises that you can communicate back and forth until you get the answer you need and are satisfied. The cost according to their website is a mere small fraction of what you would pay versus going face to face to visit a professional. This is what makes the service quite attractive to the masses being it gives them an opportunity to save money. What do you think? Let me know below in the comments area.
Should you use JustAnswer Expert or Not to Answer Questions?
The purpose of this JustAnswer Expert review is not to tell you what to decide. This is a personal decision that only YOU can decide.
Some have used their service and love it while others do not like at all. However, I personally do NOT recommend using this service.
Being that we live in an era of BEWARE, I decided to do some extra research online to find out more about Just Answer Expert at www.justanswer.com.
Hopefully, the info below will help you in your decision if you are just curious of using the answering service. I decided to check out a few websites that I normally visit BEFORE trying any service that I am unfamiliar with. I recommend that you do the same going forward when considering products or services that come recommended by friends, family or ads online.
I stopped by the Better Business Bureau site to see what they thought about the company and to my surprise I saw this report.
The report shows an A+ rating on the JustAnswer BBB profile. You will also notice that on the BBB report that there are complaints regarding billing issues by some customers. When you look at the responses provided by Justanswer, it appears that they have resolved customer issues and the customers were satisfied thereafter.
When you search online, you will see other respected websites like TrustPilot.com who give JustAnswer a 4.2 star rating based on their 34,760 Justanswer Expert reviews from customers.
According to the ratings, it seems that:
- 83% of clients that have used their services say it is Excellent.
- 7% of their clients say that the service is Great.
- <1% rated them as Average/Poor whereas..
- 8% said it was Bad.
Overall, when you look at many of the JustAnswer reviews that were left on their Trustpilot, they are positive. However, something that you should consider is that many people their complain about doing a 7-day trial for $1.00, then later were charged different monthly amounts. Some figures that I saw on the website were $46, $51, and $68.
Another experience of a past user said that they were charged $5 for the trial and $44 was debited from their account. So what I noticed basically people complained about varied amounts.
But again, at the end of the day it will be completely your decision to use the JustAnswer Expert service or not. On Trustpilot website, you will also see tons of positive comments by users. However, you will come across some negative feedback by past users who have had trouble canceling their Justanswer membership and call it a SCAM.
Also, when you look at ConsumerAfffairs you will see that have a 4.6 rating out of 5 based on Justanswer reviews by users. Many of the comments there from people show that they seem to like the answering service.
What I am getting at this JustAnswer Expert review is that when you start digging you will see that there are mixed comments by users online. But again only you can decide if it’s for you or not.
I personally would NOT use them nor recommend it.
JustAnswer Expert Review Conclusion…Final Verdict?
In my opinion, there are several things that you MUST consider that are extremely important BEFORE using a service like JustAnswer Expert.
Is JustAnswer legitimate? YES, but there is something that you should think about first BEFORE using them.
Although they seem to have good reputations with the BBB & Trustpilot and other outlets, you will also find lots of negative comments and complaints online by past users. You probably have some concerns of your own. This is why you googled today searching for more info on these guys and got this JustAnswer Expert review.
What have I learned over the years? No matter how big or small a company is you will ALWAYS find complaints or someone who doesn’t like the service or product offered online. JustAnswer is not the exception.
The process that they use to charge members for their Justanswer membership is not to clear at all and thus has generated many complaints. Their billing process is deceptive and should inform consumers exactly what they will be charged, but they don’t.
Remember what we have discussed today in this review! If you do, then you might save yourself some money and frustration. Today you just got my 2 cents on these guys.
Again, I do NOT recommend using this company at all based on what I have found.
I think that sometimes it is just best to pay more money upfront for a service so you can speak face to face with a professional. This way you will know exactly what you are getting into and there will be no surprises.
Sometimes you can see a service online that makes it sound cheap. It might appear to be the best way to go. However, some realize that they come out paying more money in the long run. [Not all cases]
Many of the complaints and comments that I have seen online reflect this very point. I don’t like surprises and I’m sure you don’t either. This is probably why you are here. You are either curious & want more information about them before using their answering service. Or you are here because you have already used their service and are not happy.
On any note, if you have any personal concerns or complaints, you should contact the company JustAnswer Expert directly on their official page here.
This site is NOT affiliated with them at all. This is simply an independent website. The main focus of the Learnanet site is to help new small business owners and entrepreneurs create websites and make money online with legitimate opportunities. If that is something that you would be interested in, then you can learn how to create a business WordPress website.
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One any note, if you were simply curious about using this JustAnswer Expert answering service before arriving to their website, then I hope that this review today has opened your eyes & helped you to make a wise decision BEFORE getting started. If you have already used the JAE answering service, then what was your experience? Let us know below in the comments. We would love to hear your experience.
Thank you for reading this JustAnswer Expert Review. I hope that you have an amazing day 🙂
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Frequently Asked Questions About JustAnswer Expert
What is JustAnswer Membership?
In short, the JustAnswer Memebership is a platform that has customers globally who ask questions about just about everything under the sun. This would include doctors, vets, mechanics, electricians, lawyers, plumbers, tax accountants and more! The platform provides experts in these particular fields who in turn earn a portion of the fee that you are charged for your membership. Initially when you get started, you can ask a question in the search field of their landing page and they will match you with an expert knowledgeable in that field.
How to cancel JustAnswer Expert subscription?
To cancel membership, you will have to log into your account. You will access your Membership panel and then select “Manage Membership”. Thereafter, you will select “Cancel Membership”. You can also contact customer service to cancel your JustAnswer Expert membership.
How to get a JustAnswer Expert refund?
According to their terms of service, you can request a refund from JustAnswer Expert customer service with 30 days of your charge. It will be returned to the debit/credit that was charged.
Is JustAnswer Expert trustworthy?
Based on their overall reputation, customer don’t think that JustAnswer is trustworthy. Although JAE has been around for quite some time and have clients that have used their answering service, they have a lot of complaints. Most of these complaints on JustAnswer reviews are centered around billing issues of varying amounts debited from accounts. People complain about the initial $5 charge to ask a simple question and then being automatically enrolled into the JustAnswer membership without their consent.
The monthly membership comes as a complete surprise for most and also customers have noticed additional unauthorized charges on bank account statements. The JustAnswer Expert does offers a very needed answering service that would save customers money on the front-end. However, being that they do not fully disclose exact charges for their monthly memberships, customers feel that it is not trustworthy or a complete SCAM.
What does JustAnswer Expert costs?
These exact costs are not in print nor found on their official website. All they do state is that you will be charged $5 to ask a questions and will entered into the 7-day trial. However, after the 7-day trial customers are automatically enrolled into a monthly membership where they are charged an unauthorized amount that is not disclose prior. So this is something that you must considet FIRST before using the JustAnswer Expert answering services for your questions.
If you have additional questions regarding the membership or answering service that were not answered in this JustAnswer Expert review, you can contact directly JAE customer support.